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CUSTOMER SERVICE

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IDENTIFICATION DATA:

 In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following data are reflected below: the domain owner web is Day Apartment Group SL (hereinafter dayapartment.com),, and with number of C.I.F .: B-87361077. Contact email: info@dayapartment.com; Phone: 91 810 43 57.

 USERS:

 The access and / or use of this portal www.dayapartment.com attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use reflected here. The aforementioned conditions will apply regardless of the General Conditions of Contract that in their case are mandatory.

 Thus, it will be understood that the user accepts the established conditions if he clicks the Send, RESERVE and BUY button that is found in the information input forms. The personal data of our users are stored in a database owned by dayapartment.com, which guarantees the appropriate technical and structural measures to prevent the integrity and security of the personal information provided. In case of problems for effective realization online as well as for any type of doubt or controversy regarding our data privacy policy, you can directly address: info@dayapartment.com.

 

USE OF THE PORTAL:

 

www.dayapartment.com provides access to a multitude of information, services, programs or data (hereinafter, "the contents") on the Internet belonging to Day Apartment Group S.L. or to its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or contents. In this registry, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services (such as chat services, discussion forums or newsgroups) that www.dayapartment.com offers through its website and with an enunciative but not limited character, not to use them to (i) engage in illegal activities, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights; (iii) cause damage to the physical and logical systems of the name of the company that created the website, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause damage mentioned above; (iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. Day Apartment Group, creator of the website, reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attempt against youth or childhood, the order or public safety or that, in his judgment, would not be suitable for publication. In any case, Day Apartment Group S.L., will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

 

DATA PROTECTION:

 Day Apartment Group S.L. complies with the guidelines of the Organic Law 15/1999 of December 13, Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law and other regulations in force at all times, and ensures the correct use and treatment of the user's personal data. To do so, together with each form of collecting personal data, in the services that the user may request from Day Apartment Group SL, will inform the user of the existence and acceptance of the particular conditions of the processing of their data in each case , informing you of the responsibility of the created file, the address of the person in charge, the possibility of exercising your rights of access, rectification, cancellation or opposition, the purpose of the treatment and the data communications to third parties where appropriate. Likewise, Day Apartment Group SL, informs that it complies with Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce and will request your consent to the processing of your email for commercial purposes in each moment.

In particular, the rights outlined for access, rectification, cancellation and opposition may be exercised before Day Apartment Group S.L. Address: Calle Encina, 1, 28607 El Álamo Madrid. Mail info@dayapartment.com Phone: 918104357

 INTELLECTUAL AND INDUSTRIAL PROPERTY:

 Day Apartment Group S.L. by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained in it (for example, images, sound, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by Day Apartment Group SL or from its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, the reproduction, distribution and public communication, including the method of making them available, of all or part of the articles is expressly prohibited. contents of this website, for commercial purposes, in any medium and by any technical means, without the express authorization of Day Apartment Group SL The USER undertakes to respect the rights of Intellectual and Industrial Property ownership of Day Apartment Group SL You can view the elements of the portal and even print, copy and store them on the hard drive of your computer or any other hardware provided it is, only and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of Day Apatment Group S.L.

 EXCLUSION OF GUARANTEES AND RESPONSIBILITY:

 Day Apartment Group SL, is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious programs or harmful to the content, despite having adopted all necessary technological measures to avoid it.

  MODIFICATIONS:

 Day Apartment Group SL, reserves the right to carry out without prior notice the changes it deems appropriate in its portal, being able to change, delete or add both the contents and services provided through it and the way in which they appear presented or located in your portal.

 LINKS:

In the event that www.dayapartment.com links or hyperlinks were made to other Internet sites, Day Apartment Group S.L., will not exercise any control over such sites and content. In no case Day Apartment Group SL, will assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained in none of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

 

PAYMENT SERVICES

The payment services available in our store are also governed by the contracting conditions of this website.

 

LEGISLATION AND JURISDICTION

 The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection, child protection and accessibility, the user may resort to the extrajudicial dispute resolution system.

 

PRIVACY POLICY

 

Personal data protection

 

Within the framework of compliance with current legislation, contained in Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), whose purpose is to guarantee and protect, as regards the treatment of personal data, the fundamental freedoms and rights of natural persons, Legal and especially of their honor and personal privacy, Day Apartment Group SL informs users that: the measures have been adopted in accordance with the provisions of current regulations. The Personal Data collected in the web forms are treated automatically. The collection and automated processing of Personal Data is intended to perform the tasks of information, marketing and other activities of the company. Appropriate levels of security have been adopted to the data provided and, in addition, all the means and technical measures available to it have been installed to prevent the loss, misuse, alteration, unauthorized access and theft of the data that we provide. facilitate. The user may, at any time, exercise the rights recognized in the LOPD, access, rectification, cancellation and opposition.

 

Law on Services of the Information Society and Electronic Commerce

 

Within the framework of compliance with current legislation, Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI), in its third title: Commercial communications by electronic means, articles 21 and 22. Riesco Abogados, SL informs users that technical and organizational measures have been adopted in accordance with the provisions of current legislation, developing a system of commercial communications with their users which will only be activated upon their express request, and these may be revoked. when they request it.

 

Use of cookies

 

What are cookies?
 

They are files that are sent to a browser to record the activities of a user.

 

What are they for?
 

The present web site uses cookies implementation systems that will help you to identify yourself on the web automatically and will facilitate this company to obtain information about the habits of visits and behavior within this website, which will lead to an improvement of the same .

 

Disabling cookies
 

If you do not want cookies to be installed on your computer or machine you have the option to block them from your internet browser.

 

All browsers allow you to modify the configuration of cookies, which are usually found in the options or preferences section of each browser. For example:

 

For more information about the Firefox browser from here: http://support.mozilla.org/es/products/firefox/cookies

- For more information about the Chrome browser from here: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

- For more information about the Explorer browser from here: http://windows.microsoft.com/eses/

windows7 / how-to-manage-cookies-in-internet-explorer-9

 

TERMS

 

Cancellation expenses
The pre-booking expenses are not refundable unless there is a reason of force majeure, which will have to be duly accredited, (said refund will depend on the time of cancellation towards the reservation made). If the accommodation has requested the total prepayment of the stay, the same, act in the same way and consequence. To complete the cancellation, a written notification is sent by email to info@dayapartment.com.


Booking Expenses
There are no booking fees. To make a reservation, an online prepayment is made. The remaining amount is paid on the day of arrival to the person in charge of the accommodation.

 

Prepaid
To book we ask for a single 20% prepayment, depending on the accommodation. See other payment methods The remaining amount will be delivered on the day of arrival in cash, with prior notice and depending on the accommodation, you can also make payments by credit card or bank transfer.


For short stays of 3 days, full prepayment via bank transfer may be required. Also in special seasons like during Christmas or Easter we reserve the right to ask you for the full prepayment of your reservation.


When you have made the payment: In particular you will receive an email in which you will be informed of all the information concerning your reservation, such as, address, contact person, telephone number and email of the person in charge of receiving you the day of your arrival . From that moment you will have to contact the person assigned to make your arrival.

 

Deposit We ask for a guarantee guarantee that will depend on the chosen apartment, since it can vary between € 100, € 300 or even a monthly fee, everything will depend on the reservation. This will be collected upon arrival at the apartment and will be returned on the day of your departure, after the person responsible for the apartment has verified that everything is in the same state that was delivered. Please, see the exact amount in the confirmation of your reservation as it will vary according to the chosen apartment on our website.

 

Overbooking / Excess reservation
In case of overbooking the head of the accommodation will have the obligation to host you in another accommodation with similar or superior characteristics depending on the availability and conformity of the client.


If an agreement can not be reached, both contractual parties have the right to cancel the contract. In this case, the person in charge of the accommodation will reimburse the client for all payments made, except in the case that the client has enjoyed part of his stay, the remaining time being that he will be paid by the person in charge of the apartment to the client, if this It has been the case. The portal "dayapartment.com" is dedicated to the intermediation of reservations between the client and the head of the accommodation, consequently "dayapartment.com" is responsible for the intermediation services. The managers of the establishments are responsible for the services they provide to the clients.

 
Towels, sheets and appliances
The apartment must have clean towels and sheets and all necessary equipment for customers included in the reservation.

 

Arrival
The day of your arrival, the apartment will be available from 3:00 p.m. If, for any reason, you plan your arrival before this time, please inform us and we will try to accommodate you as soon as possible. Please note that for arrivals after 9:00 p.m. there is an additional cost that you must ask in each case, and if the arrival is after 24h the additional cost of 50 Euros.

 

Departure
Unless www.dayapartment.com and the client have reached another agreement in writing, the apartment must be vacated before 11:00 am on the day of departure. Please request the possibility of a later departure, if you need it, before your arrival, and we will do everything possible to meet your wishes. In the departures before 8 in the morning there may be a surcharge as it will depend on each apartment, ask in each case.

 

Cleaning
The cleaning of the apartment will be done before the arrival of each client. On the day of departure, the client is obliged to leave the apartment in a reasonable condition.

 

The identification and the number of clients
All clients are obliged to provide the person in charge of the apartment that receives them with the personal identification of the occupants of the dwelling. Being the person in charge of the apartment responsible for demanding the documentation to the guests and keeping a copy or the data of the same, for the realization of the police control demanded by law, exempting www. dayapartment.com, of all responsibility for non-compliance with this fact. The client must inform www.dayapartment.com about the number of people occupying the apartment and these must be described in the confirmation of the reservation. If this has not been agreed with www.dayapartment.com, only the number of people indicated in the booking confirmation will have the right to occupy the accommodation. The number of people who can use the apartment can not be greater than the maximum occupation number assigned and foreseen for each apartment, except for children under 2 years old who share a bed with their parents or for whom a request can be made. cradle. Domestic animals are only allowed with special permission of the person in charge of the chosen apartment. In case of any violation of the aforementioned obligations, www.dayapartment.com by its own criteria has the right to demand the client to vacate the apartment. In this case the client will not be entitled to any financial compensation or compensation of any kind.

 

Behavior
The client who makes the reservation, accepts the rules of behavior and is responsible for the correct and decent behavior of all the people who accompany him. If this person or any of the companions do not behave in an appropriate and responsible manner, www.dayapartment.com would require the client and his / her companions to immediately leave the apartment, without the client being entitled to any financial compensation.


Please note that our Terms of Use clearly specify everything related to any discomfort caused by loud music or any type of noise. The parties are STRICTLY PROHIBITED. Customers staying in an apartment through www.dayapartment.com should know that in case of complaints from neighbors regarding music or excessively loud noise in the apartment, portal or its surroundings, or in the case of If it has been necessary to call the police, the person in charge of the accommodation will vacate the apartment immediately at any time of the day or night. In this case there will be no right to the return of the guarantee bond or the rent payment, although there are days to be enjoyed. Please also bear in mind that when renting a property with www.dayapartment.com, the Terms of Use are accepted, waiting for you to abide by them at all times. It is not necessary to sign these terms upon arrival at the apartment, as the confirmation of the reservation is proof of acceptance of these rules.

 

The hours of rest are from 10:00 p.m. to 10:00 p.m.

We appreciate your collaboration and we hope you understand the need for guidelines since some of our properties are located in residential buildings, thus respecting the rest of the neighbors.

 

Responsibility
Neither www.dayapartment.com, nor the owner will be responsible for any direct or indirect damage that may be caused as a result of misuse of the apartment, including without limitation: destruction, loss after fire, theft or crime. Being the client the only civil and subsidiary responsibility, and the one that will have to answer before any type of legal action, in which it is required by his actions.

The loss of keys will have a surcharge of € 35 per game.
In case of any violation of the aforementioned obligations, www.dayapartment.com by its own discretion reserves the right to ask the client to vacate the apartment and this will not have any right to any kind of financial compensation, on the contrary it will be obliged to cover all the damages that may have been caused by the misuse of the house.


Our website
www.dayapartment.com reserves the right to update any of its conditions of use at any time if necessary, according to the business of the company. Users are responsible for ensuring the validity of the terms and conditions included in this page. The sole use of the services on this page implies the agreement and acceptance of these terms and conditions and their future changes made prior to your stay in the apartment.


The rules of the house - please read carefully.

(These rules are general, each apartment may have specific rules that will be valid during the time of stay.)

We hope that you as a customer respect the rules of the house that correspond to the apartment and the neighborhood. The apartment should not be used as a place for parties, but as a place to sleep, eat, relax, etc. Please read the rules thoroughly to avoid any problems. Our main objective is that the client has a good experience of his passage through the apartment.


If there is no stipulated, smoking is allowed in the apartments. But they are asked to smoke on the balcony or in the window, and not to throw cigar butts on the street or in the courtyard.

Please respect the neighborhood - there are people who work and who have to get up early every day - so avoid making noise on the stairs and in the apartment. Parties are not allowed.

Please turn off the air conditioning and turn off the lights when you leave the apartment. We try to keep prices low among other things by saving energy. With this measure reservamadrid.com also tries to be respectful with the environment.

Council for tourists: Make sure they have closed the doors when leaving the apartment and that they only carry what they need for the day, since there are pickpockets in many tourist areas.

Do not leave trash in the apartment the day of your departure. They can throw it in the containers on the street every night between 8:00 pm and 10:00 pm.

Please note that the last day has to leave the apartment before 12:00 so that we can clean it between 12:00 and 14:00 h before the arrival of the next clients (2:00 p.m. is the hour of arrival usually). Let us know if you need to leave the apartment later.

/ Team www.dayapartment.com

 

* With the return of the prepayment will be removed the commissions of the cards, Paypal or bank transfers.

AGREEMENT OF COLLABORATION COMPANIES

 

On the one hand ReservaMadrid.com with domicile for all purposes at Calle Encina, 1, 28607 Madrid, and NIF: B-87361077 represented in this act by, Day Apartment Group S.L. hereinafter the Provider.

 

On the other hand, the company described in the previous form with your name, address, telephone number and contact email, CIF and representative, hereinafter the client.

 

PARTICULAR CONDITIONS

1.- Accept and recognize the general conditions of this agreement.

2.-A discount or negotiated rate may be associated that will be agreed by both parties attached to this contract and which will be applied depending on the production of the company. Said discount or special rate will be applied to all the reservations made by the Company and / or companies associated to the group through our website www.dayapartment.com.

3.- This discount will be applied in all seasons and in all reservations made from Monday to Sunday.

4.- The client can enjoy special conditions and different discounts for group bookings using more than three apartments and for long stays.

5.- To benefit from negotiated discounts valid from Monday to Sunday, through this agreement, the company must make reservations, only and exclusively through the website, group bookings will be made upon request, and will have certain conditions special, which may vary depending on the type of accommodation requested.

6.- The company will pay for the services provided by the apartments under the following conditions:

            a.- Make a prepayment of 20% through the Web. www.dayapartment.com, as a guarantee of the reservation.

            b.- Payment in cash upon arrival to the person who receives you (bank transfer or TPV upon request.)

The company is obliged to pay the invoices in the terms and conditions agreed.

In any case, all invoices will be increased with the current I.V.A and any other tax that may be established.

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