Help

FREQUENT QUESTIONS

 
¿How do you reserve?
 You make a prepayment that tells you the page or the total payment depending on the selected home. The rest is paid on the day of arrival in cash.

¿How paid?
1) On our website with your usual credit card through Paypal * Click on the "Reserve" button. *Fill the form. * Confirm

2) Bank transfer (from Spain): Banco Sabadell Account: ES38 0081 1386 3100 0117 3826 / BSAB ESBB Owner: Day Apartment Group S.L.

 Concept: name of the accommodation + your name. Verifier at: info@dayapartment.com

3) Bank transfer (from outside Spain) Banco Sabadell. IBAN: ES38 0081 1386 3100 0117 3826 / BSAB ESBB Holder: Day Apartment Group S.L.

Concept: name of the accommodation + your name. Verifier at: info@dayapartment.com

4) Call us at: 918 104 357 and we will explain how to make or send an e-mail with your questions and we will answer you as soon as possible.

The day of my arrival
All the accommodation information comes in your booking confirmation. Contact the contact person and agree on an exact time of arrival and delivery of keys.
 
¿Can I cancel my reservation?
You can cancel and recover 50% of the advance, if there is no other condition established by the accommodation, sending a written notification by email to info@dayapartment.com with a minimum of 20 days in advance. With less time than 20 days, the advance is not recoverable.
 
¿What is included in the price?
Towels and clean sheets, general expenses of supplies such as water, electricity, Wifi, etc. Check-in & CHECK-out service from 15hrs to 20hrs from L-V. In some cases the cleaning comes as an additional cost, this is specified in the budget of each of the accommodations.

 
¿Time of check-in and check-out?
The schedule can be flexible according to each accommodation. Normally check-in is done after 3pm. And check-out before 11am. The exact time is established in each reservation. Sometimes there is an additional cost to check-in after 20h € 40 and another from 24h € 55. Consult what is worth for your accommodation, see the detail in your booking confirmation. Check-in and check-out before 8 in the morning have an extra € 30.

¿Who gives me the key to the apartment?
A few days before your arrival, you must confirm the scheduled time, flight number and contact telephone number to the accommodation representative, who will wait for you at the agreed time to deliver the keys to the house.
 
¿Do I have to deposit a deposit?
A deposit of between € 400 and € 2000 or more is normally deposited, depending on the standard of each accommodation and the length of stay. The finance is an insurance and generates more care of the accommodation, also cover possible damages in case of damage to the accommodation by the tenant.
 
Are the prices of the apartments per person or per night?
It is per night, depending on the number of people the price may vary.
 
¿Can animals be brought?
Depending on the apartment. If there is any doubt, contact us at info@dayapartment.com or by phone: +34 91 8104357

Invoices and receipts
With prior notice to info@dayapartment.com the invoice or receipt will be sent on the day of arrival or departure

¿Will I be able to contact someone from dayapartmento.com during my stay in the apartment?

We will follow up on your stay and we will be at your disposal from the confirmation of the reservation.

 We are a company located in Spain. Write to us at: info@dayapartment.com (see "Who we are")