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In compliance with the provisions of Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the following legal information is provided:
The owner of the domain www.dayapartment.com is Day Apartment Group S.L., (hereinafter, Day Apartment), with Tax ID Number: B-87361077, and registered address at Calle Ferraz, 28, Madrid (Spain).
Contact email: info@dayapartment.com
Phone number: (+34) 91 810 43 57
Day Apartment is a company specializing in corporate accommodation and flexible temporary rentals for companies and professionals. It offers secure, personalized, and transparent accommodation services throughout Spain.
Accessing and/or using the website www.dayapartment.com grants USER status, which implies full and unreserved acceptance of these General Terms and Conditions of Use from the moment of access or use.
These conditions are applicable independently of the General Terms and Conditions of Contract which, where applicable, regulate the specific accommodation and reservation services offered by Day Apartment.
By clicking on the “Send,” “Reserve,” or “Purchase” buttons on the website forms, the user confirms their acceptance of these conditions and the associated privacy policy.
The personal data provided by users is incorporated into a database owned by Day Apartment, managed with appropriate technical and organizational measures to ensure the integrity, confidentiality, and information security.
In case of any questions, technical issues, or queries related to the privacy policy or use of the portal, users can contact info@dayapartment.com directly.
Day Apartment promotes a secure and transparent digital experience, aimed at facilitating access to flexible and reliable corporate accommodation services at all times.
The website www.dayapartment.com provides the USER with access to a variety of information, services, programs, and content (hereinafter, “the content”) belonging to Day Apartment Group or its licensors.
The USER assumes responsibility for the proper use of the website and the services offered through it. This responsibility extends to any registration that may be necessary to access certain content or services.
During the registration process, the user agrees to provide accurate, complete, and lawful information. If a password is assigned, the user will be responsible for its safekeeping and confidential use, agreeing to use it diligently and securely.
The USER expressly agrees to use the content and services offered by Day Apartment responsibly and in accordance with the law, refraining, by way of example but not limited to:
Day Apartment reserves the right to remove any comments or contributions that violate people's dignity, promote discrimination, incite hatred, or threaten public order and safety.
Under no circumstances will Day Apartment be responsible for the opinions expressed by users through forums, chats, or other participation tools available on the website.
Use of the portal implies a commitment to behave in a respectful and transparent manner, in accordance with the values of Day Apartment, a company dedicated to offering secure, flexible, and reliable corporate accommodation and professional stays.
Day Apartment complies with current regulations on personal data protection, including Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
The company ensures compliance with the principles of lawfulness, fairness, transparency, and security in the processing of its users' personal data, guaranteeing responsible use in accordance with the purpose for which it was collected.
On each personal data collection form available on the website, Day Apartment will clearly inform the user about:
Users may exercise their rights at any time by sending a written request to:
Day Apartment also complies with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), requesting the express consent of users to send commercial communications via electronic means.
The company takes the necessary technical and organizational measures to ensure the security, integrity, and confidentiality of personal data, preventing its loss, alteration, or unauthorized access.
The main purpose of the data processing carried out by Day Apartment is to offer transparent and personalized corporate accommodation and professional stay service, reinforcing the trust of its customers and collaborators at every stage of the process.
Day Apartment, either itself or as an assignee, is the owner of all intellectual and industrial property rights of its website, as well as the elements it contains (including, but not limited to, text, images, sound, audio, video, software, logos, trademarks, color combinations, structure, design, selection of materials, computer programs necessary for its operation, access, and use, among others), owned by Day Apartment or its licensors.
All rights reserved. In accordance with Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, or public communication, including the means of making available, in whole or in part, of the contents of this website for commercial or lucrative purposes, in any medium and by any technical means, without the prior written authorization of Day Apartment, is expressly prohibited.
The USER undertakes to respect the intellectual and industrial property rights owned by Day Apartment. You may view the elements of the portal and even print, copy, or store them on any physical or digital medium, provided that it is solely and exclusively for your personal, private, and non-commercial use.
The user must refrain from deleting, altering, evading, or manipulating any protection device or security system installed on the pages of www.dayapartment.com.
The content of the website is an integral element of the corporate identity of Day Apartment, a company dedicated to corporate accommodation and flexible management of professional stays. Its proper use contributes to preserving the transparency, trust, and reputation of the brand, fundamental values in all its services.
Day Apartment Group S.L. shall not be liable, under any circumstances, for damages of any kind that may arise from:
Use of the website www.dayapartment.com is the exclusive responsibility of the USER, who assumes any risks that may arise from browsing or using the content.
Day Apartment maintains its systems up to date and secure with the aim of offering a reliable, transparent, and protected experience in the management of corporate accommodation and professional stays for its customers. However, it cannot guarantee the absolute absence of viruses, malware, or any other element that could negatively affect computer systems, despite having taken all the necessary technological measures to prevent this.
The user agrees to use the services responsibly and in accordance with the law, exempting Day Apartment from any liability that may arise from misuse of the portal or its contents.
This clause does not limit the rights granted to consumers by applicable legislation, but rather reinforces Day Apartment's commitment to secure, clear, and trustworthy digital communication, in line with the standards of transparency that characterize the brand.
Day Apartment reserves the right to make any changes it deems appropriate to its website www.dayapartment.com at any time and without prior notice.
These changes may include modifications, updates, or deletions to the content, services, features, or the way in which they are presented or located within the website.
The purpose of these updates is to guarantee a better user experience, keep the website legally and technically up to date, and ensure that corporate accommodation and flexible rental services for companies and professionals are offered with the highest standards of quality and transparency.
The USER will be responsible for periodically reviewing the current terms and conditions, as continued use of the portal after the publication of modifications implies their acceptance.
Day Apartment always communicates relevant changes in a clear and accessible manner, reinforcing its commitment to open, honest management focused on the well-being and trust of its customers.
The website www.dayapartment.com may contain links or hyperlinks to other websites managed by third parties.
Day Apartment has no control over these websites or their content and therefore accepts no responsibility for the information, materials, products, or services that may be found on them.
Consequently, Day Apartment does not guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, or validity of the content outside its website, nor its compliance with current legislation.
The inclusion of external links on www.dayapartment.com is for informational purposes or for the convenience of the user only, and in no way implies the existence of a relationship, association, collaboration, or participation with the linked entities.
Users should exercise caution and read about the legal notices and privacy policies of the external sites they visit through these links.
Day Apartment promotes safe and responsible browsing, aimed at protecting the digital integrity and trust of those who use its corporate accommodation and professional stay services.
The payment services available on the website www.dayapartment.com are governed by the General Terms and Conditions and by the specific policies for each type of service or accommodation offered.
Day Apartment guarantees that all payment processes are carried out through secure and verified platforms, complying with current regulations on e-commerce and data protection.
The costs, rates, conditions, and any fees associated with the services are clearly and openly presented before any reservation or contract is confirmed.
By making a payment or reservation, the user accepts the conditions applicable to the selected service and agrees to provide accurate, complete, and up-to-date information at all times.
Day Apartment promotes financial management based on clarity, trust, and flexibility, which are the fundamental pillars of its corporate accommodation and temporary rental service for companies and professionals.
If users have any questions about payment, cancellation, or billing processes, they can contact the customer service team directly by email at info@dayapartment.com, where they will receive personalized attention and immediate support.
The parties submit, at their discretion and waiving any other jurisdiction, to the Courts and Tribunals of the user's domicile for the resolution of any conflicts that may arise from the interpretation or execution of these conditions.
Likewise, in accordance with the Code of Ethics of Day Apartment Group S.L., in the event of disputes related to online contracting or advertising, data protection, protection of minors, or digital accessibility, the user may resort to legally recognized extrajudicial dispute resolution systems.
Day Apartment Group S.L. complies with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), and Regulation (EU) 2016/679 (GDPR), guaranteeing the protection of the personal data of its users and customers.
Personal Data collected through the website submission forms is processed automatically for the purpose of providing information services, managing reservations, commercial communication, and activities specific to the corporate accommodation company.
Day Apartment has adopted the necessary technical and organizational measures to prevent the loss, misuse, alteration, or unauthorized access of data, guaranteeing secure and confidential processing.
Users may exercise their rights of access, rectification, erasure, objection, restriction, and portability at any time by contacting:
For more information, users can consult the complete Privacy Policy at the following official link:
https://www.dayapartment.com/cms/privacidad
In compliance with Law 34/2002, of July 11, on Information Society and Electronic Trade Services (LSSI-CE), in its third title: Commercial communications by electronic means, Articles 21 and 22, Day Apartment informs users that it has adopted the corresponding technical and organizational measures to develop a system of commercial electronic communications that is only activated upon the express request of the user, who may revoke their consent at any time.
At Day Apartment, we understand that corporate plans can change. That's why we offer a flexible and transparent cancellation policy designed to adapt to the needs of every company.
Cancellations prior to arrival
Reservations canceled 30 or more days prior to the start of the stay will receive a full refund.
Changes to date or length of stay
The date or length of stay may be changed up to 15 days prior to arrival, depending on availability and possible rate differences.
For extended stays, early departures must be reported 30 days in advance to avoid penalties.
Guest substitution
If the assigned employee is no longer able to stay, a guest substitution will be allowed at no additional cost, provided that the terms of the contract remain unchanged.
Force majeure
In justified cases of force majeure (as determined by the establishment), Day Apartment will assess each case individually and may offer a full refund or change of dates at no cost.
Cancellation procedure
Requests must be made in writing to info@dayapartment.com, indicating the name of the guest.
Refunds, if applicable, will be processed within a maximum of 14 calendar days from confirmation of cancellation.
Day Apartment does not charge any additional fees for the confirmation of the booking.
To complete the booking, the customer must make a bank transfer equal to the amount of the deposit.
Before the arrival date, the first monthly payment must be completed to guarantee the delivery of the keys.
The tenant shall pay Day Apartment a security deposit equivalent to one month's rent, unless the parties expressly agree on a different amount in the contract.
The purpose of this deposit is to guarantee compliance with the contractual obligations, as well as to cover any possible damage to the accommodation, furniture, equipment, or unpaid bills for utilities or other items arising from the stay.
The deposit must be paid by bank transfer at the time of booking confirmation and is an essential requirement for the booking to be valid.
Once the stay has ended, and after checking the condition of the apartment and settling any outstanding charges, the deposit will be returned in full to the tenant within a maximum period of 30 calendar days, providing there are no incidents, damage, or any outstanding amounts.
If any damage or outstanding balances are detected, Day Apartment may deduct the corresponding amounts from the deposit, providing the tenant with a detailed justification for such charges.
The refund will be made by bank transfer to the same account number and account holder from which the initial payment was made, unless the tenant expressly indicates otherwise in writing.
All apartments managed by Day Apartment must be equipped with clean towels, fresh sheets, and the necessary amenities to meet the basic needs of guests included in the reservation.
The apartment will be available on the day of arrival from 3:00 p.m onwards.
If the customer plans to arrive earlier, they must inform us in advance; Day Apartment will do everything possible to facilitate early access.
Arrivals after 9:00 p.m. may incur an additional cost, which will be confirmed in each case. If arrival is after midnight, a fixed supplement of €70 will be applied.
Unless otherwise agreed in writing with Day Apartment, the apartment must be vacated by 11:00 a.m. on the day of departure.
The customer may request a late check-out before arrival; the Day Apartment team will assess each request based on availability.
For check-outs before 8:00 a.m., a variable surcharge may apply depending on the accommodation.
All apartments are delivered clean and ready for the start of your stay.
Upon departure, guests must leave the apartment in the same state of cleanliness and tidiness in which they found it.
In accordance with the provisions of Article 3.2 of the Urban Lease Law, this contract is a lease for use other than as a primary residence, as the property is intended for temporary corporate or professional accommodation.
Consequently, the stay is of limited duration, linked to work, training, or similar travel, without constituting the permanent residence of the tenant.
All customers are required to provide the accommodation manager with the complete personal identification of all occupants, in accordance with current traveler control regulations, including:
The responsible party for the accommodation must collect, record, and retain this data, in accordance with Order INT/1922/2003, Organic Law 4/2015 on the Protection of Public Safety, and applicable regional provisions on tourist accommodation and temporary lodgings.
Likewise, they must send the information to the State Security Forces and Corps within the established deadlines and formats.
The customer must inform Day Apartment of the total number of people who will occupy the accommodation before the start of the stay.
Only those duly registered and included in the booking confirmation will be entitled to occupy the property.
The maximum number of occupants may not exceed the authorized capacity for each accommodation according to the corresponding license or registration, except in the case of children under two years of age who share a bed with their parents or for whom an additional cot has been requested and confirmed.
Pets will only be allowed with the prior and express authorization of Day Apartment or the person responsible for the accommodation, in accordance with the terms and conditions set out in the contract.
Failure to comply with any of these requirements will entitle Day Apartment to terminate the contract immediately and demand that the property be vacated, without the right to any compensation or refund, in accordance with the provisions of Article 27.2.d) of the Urban Lease Law.
Behavior
The person who booked the accommodation is responsible of the behavior of all those persons staying in the apartment. If anyone does not behave in a responsible and appropriate way, Day Apartment Group holds the right to request the customer and those accompanying him or her to leave immediately, with no right to economic compensation. Please consider that these Terms of Use refer specifically to any inconvenience caused by loud music or any other excessive noise. Partying is POSITEVILEY FORBIDDEN. Those who will benefit from an apartment through Day Apartment Group must be aware that in the event of a neighbor complaint about loud music or excessive noise in the apartment or any other place of the building or its surrounding, or in the case a neighbor has called the police, the responsible of the accommodation will evacuate the apartment immediately independently if it is day or night. In this event the customer will have no right to request the return of the deposit or the prepayment of the apartment. Consider that by renting a property through Rental Apartment Madrid the person who booked the apartment agrees with these Terms of Use, and is expected to abide by them at all times. It will be requested upon arrival that the customer signs these terms.
The resting hours are considered to be between 10:00 p.m. and 10:00 a.m.
We appreciate your cooperation and we hope you understand that these norms are necessary since our apartments are located in residential buildings. Therefore there will be no interference with the rest of the neighbors.
Responsibility
Neither Day Apartment Group nor the landlord will be held responsible of any direct or indirect damage caused by the use of the apartment with no limitation: damage, loss of property caused by fire, robbery or any form of crime. In the event of not fulfilling any obligation mentioned above, the responsible of the accommodation under its own criteria holds the right to request the customer to leave and the customer will not able to request any type of economic compensation.
House rules – please read carefully.
We expect you follow these house rules. The apartment will not be used as a party house, but as a place to sleep, eat, rest, etc. Please read carefully these rules to avoid any trouble. Our main goal is for the customer to enjoy his or her staying in Madrid.
1. Unless stated otherwise, it is permitted to smoke in the apartments. However it is asked to smoke by the window or in the balcony and to refrain from throwing cigarette butts outside.
2. Please show respect to the neighbors –people work and have to get up early in the morning every day – therefore avoid making noise in the building or in the apartment. Parties are not allowed.
3. Please turn off the Air Conditioning and switch off the lights when you leave the apartment. We try to keep our prices low by, among other things, saving energy.
Thank in advance!
Day Apartment Group S.L. reserves the right to update or modify its terms and conditions of use at any time, depending on the evolution of its activity and the applicable legal framework.
The user is responsible for consulting the current version before confirming a reservation or during their stay.
Continued use of the services of www.dayapartment.com implies acceptance of the updated terms and conditions.
Our goal is to offer you a flexible, safe, and hassle-free corporate accommodation experience.
We appreciate your cooperation and trust in Day Apartment, a company committed to transparency, well-being, and attention to every detail of your stay.
Team Day Apartment
